64314 酒店前台文员 Hotel front desk clerks - Immiknow NOC - LEVEL C 

酒店前台文员，预订客房，为客人提供信息和服务，并接收服务付款。他们受雇于酒店，汽车旅馆和度假村。 

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts. 

64314 酒店前台文员头衔范例 Example Titles - Immiknow NOC 

* 宾客服务代理 - 酒店 guest services agent – hotel 
* 酒店前台的服务员 hotel front desk clerk 
* 夜班服务员 night clerk 
* 预订店员 - 酒店 reservations clerk – hotel 
* 客房职员 room clerk 

64314 酒店前台文员主要职责 Main duties - Immiknow NOC 

酒店前台文员执行部分或全部下列职责：Hotel front desk clerks perform some or all of the following duties: 

* 保留空缺，预订和房间分配清单 
Maintain an inventory of vacancies, reservations and room assignments 

* 注册来客，并分配房间 
Register arriving guests and assign rooms 

* 通过信函，电话和当面回应有关酒店服务和登记查询，提供社区内可用服务的信息，回应客人的投诉 
Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints 

* 使用电脑或手动系统编译和检查日常记录表，来宾帐户，收据和凭证 
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems 

* 向离开的客人出示费用报表，并收取相应付款。 
Present statements of charges to departing guests and receive payment. 

64314 酒店前台文员任职要求 Employment requirements - Immiknow NOC 

* 通常需要完成高中或等同学历。 
Completion of secondary school or equivalent is usually required. 

* 可能需要完成为期两年的学徒课程，或前台业务或酒店管理大学课程。 
Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required. 

* 在所有省和育空地区，旅游教育理事会的客房服务行业认证是可用的，但是自愿的。 
Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council. 

64314 酒店前台文员附加信息 Additional information - Immiknow NOC 

* 经过额外的培训和经验积累可能晋升到住宿经理等高级职位。 
Progression to senior positions such as accommodations manager is possible with additional training and experience. 

64314 酒店前台文员其他分类 Classified elsewhere - Immiknow NOC 

* 主管，酒店前台的服务员（住宿服务经理） Supervisors, hotel front desk clerk (in [0632](0632) Accommodation service managers ) 
* 旅行顾问 Travel counsellors [6521](6521) 

64314 酒店前台文员职称头衔 All titles - Immiknow NOC 

* 文员，前台 - 酒店 clerk, front desk – hotel 
* 店员，前厅 - 酒店 clerk, front office – hotel 
* 店员，酒店 clerk, hotel 
* 业务员，酒店前台 clerk, hotel front desk 
* 店员，晚上酒店 - clerk, night – hotel 
* 文员，预订酒店 - clerk, reservations – hotel 
* 文员，客房 - 酒店 clerk, room – hotel 
* 白班业务员 - 酒店 day clerk – hotel 
* 前台服务员，酒店 desk clerk, hotel 
* 前台代理 front desk agent 
* 酒店前台的服务员 front desk clerk, hotel 
* 酒店前台店员 front desk hotel clerk 
* 前办公室文员，酒店 front office clerk, hotel 
* 前办公酒店的业务员 front office hotel clerk 
* 客户服务代理 guest service agent 
* 客户服务代表 guest service representative 
* 客户服务代表 - 酒店 guest service representative – hotel 
* 宾客服务代理 - 酒店 guest services agent – hotel 
* 酒店的业务员 hotel clerk 
* 酒店服务员，前台办公室 hotel clerk, front office 
* 酒店礼宾部 hotel concierge 
* 酒店前台的服务员 hotel front desk clerk 
* 酒店前台办公文员 hotel front office clerk 
* 酒店夜审 hotel night auditor 
* 酒店接待员 hotel receptionist 
* 夜审 - 酒店 night auditor – hotel 
* 夜班服务员 night clerk 
* 夜班服务员 - 酒店 night clerk – hotel 
* 前台 - 酒店 reception clerk – hotel 
* 接待员，酒店 receptionist, hotel 
* 内预订店员 - 酒店 reservations clerk – hotel 
* 房间服务员 room clerk 
* 房间秘书 - 酒店 room clerk – hotel 
* 秘书 - 酒店客房服务 room service clerk – hotel 
* 服务代理，客人 - 酒店 service agent, guests – hotel 
* 酒店服务总监 - superintendent of services – hotel